Return Policy

Effective Date: July 1, 2026

At Agency Life Shop ("Agency Life," "we," "our," or "us"), we want you to love what you order. If something isn't right, we're here to help.

Returns & Exchanges

Because many of our products are made to order, we do not accept returns or exchanges for:

Incorrect size selected by the customer
Buyer's remorse
Color preference changes
Ordering the wrong item or quantity

Please review our sizing guides carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please contact us within 14 days of delivery and include:

Your order number
A description of the issue
Clear photos of the product and packaging

If approved, we'll send you a replacement or issue a refund at no additional cost.

Cancellations

Orders may be canceled within 2 hours of purchase. Once production begins, orders cannot be canceled or modified.

Refunds

Approved refunds will be issued to your original payment method within 5–10 business days after processing. Your financial institution may take additional time to post the refund.

Shipping charges are non-refundable unless the error was ours.

Lost or Delayed Packages

Once an order has been shipped, delivery is the responsibility of the shipping carrier. If your package appears lost, we'll gladly help you work with the carrier to locate it.

If a package is returned due to an incorrect shipping address provided by the customer, additional shipping charges may apply to resend the order.

Exchanges

We currently do not offer direct exchanges. If you receive a defective or incorrect item, we'll replace it. Otherwise, you'll need to place a new order.